How will my shipment be packaged?
We guarantee that every package we sent is done so in a discreet way. We vacuum seal all the interior contents of your package so there is no worry of any odour – and it keeps it fresh too. These vacuum-sealed items are then put into another interior wrapper and inserted into either a box or bubble-padded envelope. The end product has no markings of any kind and looks like a nondescript plain package.
How long will it take for my package to arrive?
All our packages are sent from inside British Columbia and the amount of travel time before it gets to you really depends on where you are located. Generally, packages will take 2 – 3 business days to arrive in urban areas and between 5 – 8 business days in rural areas. For an additional cost, we do offer Priority shipping and this will ensure your package arrives in less time. Once you have placed your order and it is fulfilled, you will receive a tracking number that will enable you to track your package on the Canada Post website. Please remember that shipping times aren’t always 100% guaranteed and other factors can play a role in when a package arrives. For that reason, once it has left our facility, we can’t be held responsible for any additional delays by Canada Post and can’t offer compensation for late shipments. Any order with a $300+ value will automatically be upgraded to a “Signature Required” shipping option free of charge.
What if I never receive my order?
Please allow for an additional couple of days for your order to arrive. If it hasn’t arrived within 2 – 3 days after it’s supposed to, please contact us and we will launch a trace of it with Canada Post. Once that happens, Canada Post will investigate and this may take up to 5 business days. If the package is located, it will be shipped to you and you will receive it within a few days. If for some reason, it can’t be recovered by them, we will happily send you a one time replacement package (for up to $125) at no cost to you. Postal delay refunds are not refundable due to postal issues which are out of our control. A “Signature Required” shipping option will automatically be added to any order with a value of $300 or above.
My package is showing as “delivered” but I have not received it. What do I do?
This can happen for one of two reasons:
1. The package was put into the wrong mailbox, OR
2. Sometimes postal workers will scan all of their day’s packages ahead of time and this will cause their packages to show as “delivered” but then still have to spend the day actually delivering them.
If you do not receive your package within 2 days of the expected delivery date, please let us know and we will file a trace with the Post Office. Canada Post will investigate and this may take up to 5 business days. If the package is located, it will be shipped to you and you will receive it within a few days. If for some reason, it can’t be recovered by them, we will happily send you a one time replacement package (for up to $125) at no cost to you.
The Canada Post investigation to trace your package involves them contacting the addressee to see how they generally receive their mail and to properly understand if all avenues have been checked in regards to the receiving of packages. In other words, checking with a front desk, security or mail room or community mailbox or even around the property to see if the package was left in a secure area or mailbox attached to a home.
What if my package appears to going to the wrong direction when I track it?
If it appears that your order is headed the wrong way when you track it online, it could very likely be due to a Canada Post error. On occasion, human errors can happen when the postal codes are entered into the system by a postal worker. it only take one letter or number to be off and this can cause mistakes in routing and unfortunate delays of an extra day or two.
My tracking number isn’t working on the Canada Post tracking system, what do I do?
It takes a short time from when you receive your tracking number to when it has been scanned by the post office. Please wait until at least the end of the day when you receive your tracking number to try and track your package. If you still can’t track your package the day AFTER you receive your tracking number, please contact us at —— and we will happily look into this for you.
Do you ship to Northern Quebec or Nunavut?
Thefts are high in these areas unfortunately. Due to this, we can not guarantee that your item will arrive to you as expected. We like to be accommodating but we can’t be held responsible for any stolen items unfortunately.
Do you offer a “Signature Required” shipping option?
If you would like your package shipped with a “Signature Required” shipping option, then please let us know in the NOTES when placing your order. This is especially recommended in high theft areas so you can be assured to receive your package in hand. A “Signature Required” shipping option will AUTOMATICALLY be added to any order with a value of $300 or above at no extra charge.
When will be package be shipped?
All orders that have been placed and paid for by 9AM PST will be shipped out by the end of the following day. If your order is fulfilled (placed and paid) after 9AM PST, it will be shipped within 2 business days. For orders placed on weekends, we will confirm your order just prior to or directly on Monday morning. Once it is confirmed, you will receive your tracking number and order confirmation by the end of the following day.
What are the fees for shipping?
Shipping fees will vary depending on region. You can use our “Calculate Shipping” tool in your shopping cart for a precise estimate. We offer FREE SHIPPING for all orders over $99 and these will be shipped via Xpresspost. All our orders are shipped via Xpresspost but we also offer Priority shipping. If you would like to upgrade, you are able to do this during checkout. For orders placed with a value of $300 or more, a “Signature Required” shipping option will AUTOMATICALLY be added at no extra charge.